The difference between Lifetime, Limited Lifetime and Limited Warranties

Most warranties are offered in three options: lifetime, limited lifetime and limited warranties.
A Lifetime warranty typically guarantees against defects in material and workmanship, with no set time limit for submitting a claim.

EnergyWall Windows offers a Lifetime Warranty against Glass Breakage. This is not included in every window type and is a chargeable option.

Limited Lifetime warranties cover specific parts and defects, lasting for a specific timerange.

EnergyWall Limited Lifetime Warranties cover products for 30 years from date of installation.

EnergyWall offers a Limited Lifetime Warranty for EnergyWeld Select, EnergyTech Plus, and Series 3000 Window and Patio lines.

A Limited warranty will often include limited parts and defects in workmanship, with a shorter length of coverage.

EnergyWall Limited Warranties cover our products for 2 - 25 years from the date of installation, depending on the product. Refer to your warranty to confirm your warranty terms.

EnergyWall offers a Limited Warranty for Entry Doors, Garden Windows, and Exterior Paint & Laminate.

Manufacturer Warranty vs. Dealer/Installer Warranty

A manufacturer warranty typically warrants a product as being free from defects only. An installer warranty will often include a guarantee against the quality of their installation.

As a manufacturer, EnergyWall Windows & Doors Warranties does NOT include cost of labor and can make no guarantees to the capabilities of the installation team. Consult with your installer to confirm that they offer their own warranty that includes cost of labor.

A EnergyWall Warranty covers against defects in workmanship and materials under normal wear and tear. We also provide warranty for frame and sash, insulating glass, UltraCap, paint and laminate. Refer to your warranty for the specific length of time that you warranty offers coverage.

As a manufacturer, EnergyWall Windows & Doors Warranties does NOT include cost of labor and can make no guarantees to the capabilities of the installation team. Consult with your installer to confirm that they offer their own warranty that includes cost of labor.

Condensation on the prime window or patio door glass is the natural result of excess moisture in the air and does not indicate a faulty installation. Changes in temperature and humidity may create temporary conditions of condensation.

The manufacturer cannot make any guarantees regarding condensation.

For more information about condensation, please click here.

The most common causes of ice forming on the inside of your window are air leakage and too much humidity in the home. When cold air enters the home and meets the warm air within, water vapor forms, which freezes and forms ice crystals when the temperature drops below the dew point. Frost occuring on the outside of your window is often caused by the same issues listed above.

First, determine if the issue is caused by humidity or an air leak. An air leak may be caused by poor insulation around the window frame, and can be remedied by sealing the leak. To reduce humidity within your home, run a dehumidifier to balance the humidity levels, run an exhaust fan when cooking or showering, install a heat recovery ventilator (HRV) to circulate air, and turn up the heat inside your home.

Consider weatherizing your windows, and leave your curtains open, as they can trap moisture against the glass, causing more frost. Run your ceiling fans in reverse setting (slow, clockwise) to raise warm air to the ceiling, helping to circulate warm air through the room.

EnergyWall Windows & Doors® cannot make any guarantees regarding condensation.

EnergyWall does not cover screens under our warranties, and does not offer screen repair. To purchase a replacement screen, a claims form can be submitted and a member of the Warranty Team can send a quote for a replacement screen.*

*Screen manufacturer FlexScreen offers their own separate warranty for their screens. To repair or replace your FlexScreen, please fill out a Warranty Request Form at FlexScreen's website.

At this time, EnergyWall Windows & Doors does not offer a chargeable service program. A claims form can be submitted and a member of the Warranty Team will put you in touch with a field service contractor for repairs and service.

The claim should describe the claimed defect, provide the order number and date of manufacture of the unit, provide that the claimant is the Original Purchaser, and state the Original Purchaser's name, address, and telephone number.

Warranty Claims may be mailed to:
EnergyWall Windows & Doors
Quality Assurance Manager
Warranty Claims Department
500 Victoria Rd.
Austintown, OH 44515

Alternately, you may make a claim online here.

Your order number can be found on the interior of your window frame on a warranty sticker. All windows in a single order will have the same number; you only need to locate one sticker to get this information.

Warranty Sticker Example

The Warranty may be transferred one time from the original homeowner, to the 2nd property owner. In order to transfer this warranty, the warranty form must be completed and mailed with a money order or certified check made payable to: EnergyWall Windows & Doors for $100 to cover warranting transfer handling costs.

Use the Warranty Transfer form or use your copy of your window warranty to initiate this transfer, or print a copy from the documents shown below.

Please Note that not all EnergyWall products are transferable - consult your warranty or contact EnergyWall for more information.

EnergyWall Windows & Doors offers parts for older windows. Please submit a claims form and the Warranty Team will get in touch to help provide replacement parts.